Delivery & Returns

Delivery Lead Times

We ensure your order is delivered to you promptly, safely and at low cost. And as you’d expect, our customer service team is always on hand on 020 8381 1811 to answer any questions you may have.
 

Despatch times

• We despatch all orders placed before 2:00pm for non branded stocked items on a next day delivery service.

• Orders with heatsealing on them are delivered within 5 working days.

• Orders with embroidery on them are delivered within 10 working days.

Delivery tracking

We use DPD couriers who provide you with full tracking once your order is dispatched. On the morning of the date of delivery you also receive an email or a text, which gives you a one-hour window for your delivery time.

DPD can also make alternative arrangements with you, such as changing the delivery date or leaving instructions to deliver with a neighbour.

Delivery Charges

Delivery charges for online orders and telephone orders are as follows:

UK (England, Scotland & Wales excluding Scottish Highlands and Island
 

Returns Policy

WISE Worksafe Ltd understands that there are times when one of its clients may wish to return products that it has supplied. There is a need to control this aspect of business and the following details comprise our RETURNS POLICY. The intention of the Policy is to ensure that our customers receive a service on Returns that is effective and fair to both parties. The Policy applies to all products provided by WISE Worksafe, unless by prior agreement otherwise.
 

1. Please contact our Customer Service Team (CST) before returning any goods for whatever reason, and explain the situation to hand. Any products returned without prior authorisation may be returned to the customer.
2. Once the CST have agreed to accept the return(s) they will email you a Returns Authorisation Form with a Unique Reference Number. This form must be filled in with the detail agreed with the CST. It is critical that this form accompanies the returns if they are to be accepted at our Goods In Department. (Please make sure all items for return are clearly listed, as unlisted items may be turned away.)
3. Should there be any query about the acceptance of your request for a return, one of the Partners will resolve the matter forthwith.
4. Where goods correctly supplied are subsequently returned for credit it may be necessary to implement a 15% handling charge. We will confirm whether this applies at the time of your returns request.
5. Unless returned as faulty, if goods are received back in used or unsaleable condition, we regret that we will not be able to issue a credit or replacement.
6. Personalised or logoed clothing and goods are not returnable unless expressly agreed in writing.
7. This policy does not affect your statutory rights.